This place is a joke! After ordering a sofa from Sept 23rd, they still haven't delivered our sofa to us, now it's the end of January. When I ordered my sofa, they told me it would be delivereed about 4-6 weeks. I thought sitting on the floor for about 5 weeks, it would be ok, but after 6th, 7th, 8th. my neck and back is starting to become sore. I called the Chesterfield shop to find out when they will deliver, they said approx 9 weeks. I ask them in this case, either compensation for the delay or a refund since the sofa is not here yet. When the sofa finally came, they gave us the wrong one.Then they gave me an excuse saying from the hurricane, it is delayed but will order it again through the manufacturer. This time, they told us about 8-9 weeks. We called again around the mid Jan to try and get an exact date. After calling 1.5 weeks, we found out they actually don't even have our sofa material in stock. When I tried calling again and again to the Newmarket location, they are not returning my calls. I am fed it up with this! Right now, I just want my money back! Anyone out there shopping around, I recommend BEWARE of THE CHESTERFIELD SHOP. The furniture you buy will be back ordered for months and months!
- Approximate cost of services:
- $1,400.00