Avoidance, false promises and over 4 weeks later still no table.
Ordered table on December 28, 2021 with P.O. stating 6-8 weeks. Chased call backs and given false arrival dates. Waited 86 days / 12 weeks and 2 days before cancelling. Day after cancellation we received numerous calls from Natalie that table would be arriving that day. Also offered 10% off future orders and free ($50) delivery which equates to less than $12.5 per week compensation. We live approximately 1km from store. Customers should not have to chase for answers and given false expectations. Product delay eventually became the secondary issue. Natalie would not take ownership for her part and instead placed blame on Covid and company that does finishing on table. We are not unreasonable but expect honesty, integrity and promised calls returned post sales. Hope this helps others.
- Approximate cost of services:
- $1,500.00
- Company Response
Robert, thank you for your feedback and we are sorry to hear about your dissatisfaction.
The worlds current circumstances have impacted our manufacturing and labor force creating unforeseen delays.
We tried to accommodate your delivery with same day pick up from the manufacture, and your table is currently in our possession.
It is with honesty and integrity we conduct our business, and value our clients overall satisfaction with the merchandise received and customer service provided.
At your convenience we look forward to hearing form you directly to workout a mutual agreement.