I found James through HomeStar Reviews. He was extremely quick with his responses. I emailed him after 8pm on a Saturday evening, I did not expect a reply that night, but we confirmed a time for a Monday move by Sunday morning. He came with his team of 2 other guys. They were very meticulous with great attention to detail. Any furniture they had to move out of the way were replaced. They did not rush the job, took their time to make sure piano was secured. The job was completed within the 1.5 hours he quoted. At some points I wasn't sure they were strong enough to handle the piano, but at the end everything went well. James has a good team working with him. No complaints, I would use James again if I have to move my piano again and would definitely recommend him to a friend.