Shower Glass Replacement - Do not hire if you're a woman
Toha was very responsive and easy to work with in the beginning of the project. However the installation had some issues that left me unhappy in the end, and I felt that they were trying to take advantage of me as a woman not know I'm an engineer who's worked 2 decades in construction. When removing the old door, they cracked a tile which is completely understandable and I was not upset about, but they were dishonest with me and told me it was already cracked. The old door left several holes in the tub and tile that they did not patch. Part of their scope was to recaulk the tub, but instead of removing the old white caulk, they just caulked over it with clear caulk! I was flabbergasted. When I asked about it they told it told me it was standard practice to cover existing caulk with clear silicone (again, dishonest). They did remove the charge from my bill though. They also left the tub and new glass filthy, I understand it can't get wet for 24 hours but there was no effort to clean up after their work. They also left tile dust all over the bathroom floor as well. Overall I was not happy with the installation and because of that I can't confidently recommend them.
- Approximate cost of services:
- $1,800.00
- Company Response
Hi Jamie, we apologise if we were not able to meet your requirements. We would like to clarify a couple things, but understand where your concerns are coming from.
As we had mentioned on the site, the crack was from the previous installation. The crack had emerged from a screw in the tiling which was carefully covered up and hidden by a clip. Once we had removed the clip, we had informed you of it.
There were other issues in regards to tiling which we cannot account for as it is not part of our practice. The holes were from plugs used in the previous installation. To ensure a full and seamless coverage, a professional tiler had to have been hired to deal with the issue in their field of work. For this reason, we always ask clients to ensure they are satisfied with their tiling before we begin our installation. We are sure you understand where we are coming from considering your experience in this industry. Since the issues were not professionally dealt with, we patched it up with the resources we have as glaziers.
In regards to the caulking, we had already spoken of it and clarified that there was no issue with the previous caulk hence why we simply went over it with a clear caulk. Had you mentioned that it was such a significant issue, we would have dealt with it rather than simply removing the charge off the final bill.
As for our cleanliness, we ensure to clean up as much as we can with the given time and the inability to use water. We of course do not claim that we left your bathroom spotless, but did clean up enough considering we are glaziers and not a home maintenance service. Additionally, we disposed of all the glass from the previous installation which is not a part of our services, but rather a courtesy.
Our company is family run with women constantly overseeing and coordinating work, and ensuring client satisfaction. We are extremely sorry if during your experience you felt singled out as a woman and would of course love to get in touch to discuss any more concerns and how you would like to go forth with this.
Thank you,
Toha Glass and Railings
