We contracted Reborn Renovations to do a kitchen renovation, including a layout re-design, replacing existing cabinets, countertops, lighting, new appliances with built-ins, and building a dry bar into our living room. The project manager, Steve, was amazing - he was professional, responsive, and just an absolute joy to work with. The trades people for various aspects of the job (electrician, plumber, etc.) were all equally as professional and responsive to any issues with the Reno. The design, although seemingly efficient, could have been addressed with more care and attention by the designer, as we found we were doing damage control to errors in the initial design of our Reno. Also troubling was the way we were treated by the superintendent of the project, who was less-than-professional when dealing with certain issues. I offered to pay for something on credit card to speed payment (as we were awaiting the bank to release funds), and I was told “why should we pay the credit card fees so that you can get loyalty points? Why don’t you take a cash advance from your credit card and pay us”… Because YOU are the business that ACCEPTS CREDIT CARDS…and that’s the cost of doing business when you accept credit cards! I have never been spoken to like that by someone as a customer who’s spending thousands of dollars in their business. Thankfully, employees like Steve and the other customer-facing representatives made the experience worthwhile.
- Approximate cost of services:
- $50,000.00
- Company Response
Thanks for your review and sharing a picture for everyone to see how beautiful your renovation turned out. You guys were amazing clients to work with and the team will be thrilled to hear your feedback! We recently started accepting credit card payments for rare occasions, but we are charged a credit card processing fee of 2.9% for this service. Given the cost of renovations and our thin margins, we cannot include this as a cost of doing business. We try to provide the best price possible to our customers and we cannot assume everyone wants to use credit cards for payments, so we have chosen not to build that extra 2.9% into our costs upfront. We apologize this wasn’t communicated to you in a more professional manner.