Mathieu in Toronto

On January 15th 2022, our boiler stopped working. Our regular HVAC company was not available so we called Parent, and a technician was sent to our home. The technician was polite and communicated well, but it was clear that he did not have much experience with boilers. He spent most of the two-hour service call on the phone with a senior technician. After the job was completed, he stated that he had broken a piece of the flame rod - I'm not sure if this was done on purpose or by accident - and that the repair may be temporary. The boiler was working after his repair but was still producing error messages, and he said we should get the boiler checked if the errors persisted. Later that week, the boiler stopped working, and we called our regular company for an appointment. They determined that two parts needed to be replaced - the flame rod and spark igniter. Our boiler was still under warranty, but the boiler manufacturer was not willing to replace one of the parts because it was broken by the Parent technician. This is unfortunate and means we needed to pay $350 to get the part replaced because of the work done by Parent. It is also unfortunate that the service call took 2 hours instead of 1 because of the Parent technician's lack of experience, which adds another $220 to the cost of the repairs. In summary, Parent's lack of expertise with boilers cost us an additional $570 ($220 for the lengthy service call and $350 for the broken part). We reached out to Parent to see if they could do anything to rectify the situation and we did not receive a response.