I needed a pre-purchase home inspection. I spoke with Michael he is professional and thorough. I will definitively work with Michael again. He is very patient and you can tel his experience is very useful during explanation and recommendation. Thanks
I have decided to work with this company best one the reviews but unfortunately I had a terrible experience with New Canadian Drain & Plumbing Ltd the plumber made my small leak a huge problem. Let me explain you: I call for a leak from the shower valve and to change the faucet. The plumber told that we have to break the wall that standard to access to the pipe so I said do what you have to do to fixe it, by the time he don’t have any faucet so I’m going to buy one when I came back I found a ENORME hole in the bathroom and my bathtub is damage by the work he did (see picture). Just for info he should not break more than 3 tiles normally. So the plumber came fixe something that cost 450$ but know the damage he left will cost me 1500$ at the end of the day my faucet will cost me 2000$ crazy think happen fast. The guy was nice but unfortunately that not enough, the 4 handymen I have contact, told me that they don’t understand why the plumber did that. They keep telling me are you sure this guy was a licensed plumber. So that my experience with New Canadian Drain & Plumbing Ltd. I don’t do this kind of comment but I have to let know people to avoid what I’m feeling. Finally after their intervention my water pressure lost a lot of power?
Hi Willy, when you initially called our office, you booked an appointment with us for an estimate to replace your leaky shower valve. Our plumber was dispatched and he gave you quotes to replace the valve (Company- supply or customer-supplied). You decided not to go ahead with our quote so our plumber left, free of charge. You then called our office back one month later asking for the same quote which obviously remained the same. You agreed with the price and went with the option of you supplying the valve and decided to go ahead and set up an appointment with us that same day.
When our plumber came out to your site that same day, he informed you that he would have to cut an opening in the wall by the shower to access the leak. He also informed you that he would cut the wall in stages to diagnose the leak. You agreed and informed him to begin. After the wall was open, due to an extensive leak from your copper pipe, our plumber advised you to replace the copper line for the shower and the faucet. He gave you the option, once again, to either supply the faucet or he could supply the faucet as he was equipped with faucets in his company vehicle. You opted for the less-expensive option and informed our plumber that you would go and purchase one yourself (which you falsified in your review). That day, our plumber replaced a 5 ft section of copper pipe inside your wall behind the shower (which you did not mention in your review either), replaced your shower valve and your faucet. Our plumber was at your site for a total of 4 hours that day and charged you $300+hst (not $350+hst as you mentioned in your review) which is more than reasonable. He also made another visit after that to do the finishings (install handle and spout) which you refused to pay for. You were satisfied with our services up until you contacted your handyman who informed you that he would charge you $1500 to fix your tiles, which we are not responsible for. You contacted our office two weeks after the work was completed and stated that you wanted us to refer a contractor to you who would be able to fix the tiles for a cheaper cost than your contractor, in which we agreed to do because what contractor charges $1500 to replace 8 tiles and a bag of concrete???. You quickly changed your mind and demanded a full refund from us threatening to post a negative review if we did not do so.
To sum it all up, our plumber went above and beyond to repair your plumbing issue. He was at your site a total of three times (take into consideration gas and travelling time), a total of 5 hours and 15 minutes, replaced your copper line to the shower and eliminated the leak for a minimal charge. Your review contains very dishonest and misleading content and we do not appreciate the fact that you are trying to tarnish our reputation by manipulating the truth.
