Saul Quint from Toronto

I am a busy family physician, and have never before, as a consumer, written a poor review on a company I've ordered product for. I've chosen to do so in this instance given how disconcerting this experence has been. My wife ordered a dryer and I later spoke to George to confirm pricing, which clearly included hook-up and placing the door such that hinges opened on the left rather than the right. The gentleman who delivered the dryer refused to hook up the dryer, and left my house in spite of being requested to call George to confirm that hook-up was included. We then noticed the door on the right side. We called on 3 occasions within a few hours, asking for and leaving mesages for George, but were told by Andrew that George was on the floor serving customers and not available to speak to us. Andrew promised to speak to his manager and call us back, Neither Andrew, George or the manager called back. 3 days later I sent an email to the CEO expressing my dissapointment. I surprisingly received a call back from the sales-manager Paul, who asked what he could do for me. I suggested he send someone to switch the door around - He promised to get back to me - but I've received no response from anyone since. If George were a rogue salesman trying to secure a deal at any price, or just poor at completing the documentation, the reponse from others in the company to "satisfy a customer" would have come through and I wouldn't have written a review that is clearly not complimentary to the company. I would also like to mention, that my wife previously had a very good experience with Canadian Appliance Source, so I have no idea whether this was an isolated incident or a common occurance at Canadian Appliance Source.