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We were initially thrilled, house was clean, but then noticed an odd and wholly unpleasant smell that lingered and we could not get rid of. Not sure if it was the products used or possibly rags / cloths that were used for everything (we did not have toilets done). Based in this alone we would not hire them again. Agree that it took them a long time, even longer then expected, but this is what I asked for - a deep clean. In response to those that felt Ken and Mindy spent time on things that were not needed or wanted I would recommend having a chat about needs and expectations in advance.