Reviews

10/10

I had a very high water bill, and asked Hoerner to come investigate. The plumber (Dave) arrived at the beginning of the arrival period, and proceeded to diagnose and fix the problem. While he was here, he also cleared a kitchen drain, and fixed a leaky toilet. He is also going to come back soon to replace the main shut off valve (city could not shut off water - not Hoerner's fault) I was confident that he was doing quality work at a reasonable price.

Approximate cost of services:
$750.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

David, Hoerner is happy to hear that Dave was able to fix other issues while there and investigate your high water bill. We will gladly come back and arrange the city to shut off your water while we replace the main shut off valve. Hoerner Heating & Plumbing looks forward to helping you in the future. Regards, Tracey.

9/10

I had interviewed 4 companies with regards to replacing my 22 years old roof. Each company tried to compete on price, except Juffs. Shay explained what was wrong with our roof, and how the other companies were selling me a short term solution that was destined for repairs with 8-12 years. With his expertise, he was able to explain what was needed in order to have a roof that would last 25+ years and still look great. He was also able to work with my budget and still find a way to make it work. The second great part was the crew that showed up. Led by an expert foreman, he had an apprentice up on the roof as well as a gofer below that took care of regular tasks. The only problem was that the crew was in such a hurry to leave that they left roof waste on my property and the neighbours. It was a shame, as that is the only thing that kept this from being a 10/10.

Approximate cost of services:
$11,000.00
Was this review helpful?
10/10

Paul came over promptly to help me during the holiday season with my cold basement - gave the ducts a quick once-over. Very friendly and knowledgeable, him and his staff go the extra mile. If you have any need for duct work, make sure you give him a call!

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi David. After reading your posting on the homestars forum, helping out was no problem. Several issues were found, and more complex than a quick duct cleaning would fix. Glad that we were able to help with our part, and guide you in the direction for the rest to be done. Hope those all got taken care of, if you need anything else feel free to give me a call. Thanks again for the review, it is greatly appreciated. All the best. Paul

10/10

I was able to get Tom to slot me in during the busy time between Christmas and New Years. He rekeyed existing locks, then did a perimeter check to ensure that I did not have any areas that were vulnerable to entry. Based on his assessment, I decided to have him install 2 deadbolts, which he placed to minimize the gap between the door and weather-stripping. Helpful, trustworthy, and knowledgeable are all adjectives that I would use to describe Victory Locks

Approximate cost of services:
$500.00
Was this review helpful?