J from Mississauga

Had company put in a backyard patio 3 years ago. Back then Louay said that if we placed a positive review on Homestars, our warranty would be extended an additional 12 months (extended from 2 years to 3 years-have email to confirm it). This year we asked the company to come look at the patio as it looked like it needed some work and wondered if it qualified under the warranty. As well, we wanted the company to help us with some additional work. Mark had come out to assess the area and said that it would be covered under their warranty. Needless to say, calls twice a month since June has amounted to nothing but empty promises of sending some guy out to fix the area under warranty and give us an estimate of building new steps. Every phone call and text was another excuse at saying how this guy was going to call and come out. Even stated that the person tried to arrange a meeting, when we addressed that we had never even spoken to this supposed guy- Mark quickly made some excuse up that he'd look into it and quickly hung up before any further discussion could be held. Again, nothing. I'm not putting much hope into this company. People who recommended this company to us are experiencing the same issue where they needed their backyard to be fixed that was still under warranty. They didn't even get a response from Burl Oak. I guess we should be happy that they at least the company picked up the phone and bothered to give some excuse.