Incorrect product shipped, complex & costly return process
they should own their mistakes - if your flyer advertises a product and clicking on that products generates an order and the incorrect product is shipped. Own it!! 25% restocking fee for your error does not make sense. Nor does me covering shipping. Again - own your mistakes!!
- Approximate cost of services:
- $150.00
- Company Response
Hello Glenn, My name is Rachael Bosch. I am the Ecommerce and Marketing Manager for AMRE Supply.
I have seen an onslaught of public posts about your return. Please understand that the decision for the return was by a branch. We do have the right to impose any restocking fees that we see fit. If you have further concerns, you are more than welcome to contact our Customer Care department and to speak to the manager there. However, we also have the right to monitor and manage our social media pages. By sending multiple messages and posts to our public social media pages without speaking directly to an AMRE associate, we will continue to take these posts down.
You will be hearing from our Customer Care Centre Manager today by phone. - Rachael