E in Halifax

Hire LITERALLY anyone else! I cannot even express my disappointment with the atrocious state of service rendered by Number 1 Movers with our long distance move. Not only did our delivery arrive nearly 10 days after the quoted date of arrival, but no customer service representatives that I called during the course of the delivery could confirm the state of my delivery, its location, whether items had been collected or even how many were collected. Several pieces of furniture were broken or severely scratched and we still have not received 2 pieces of furniture and it has been more than 2 months. With the millions of moving companies available to help with long-distance moves, I cannot stress enough what an awful experience working with this company was. I have no clue how they have a somewhat decent rating, because every aspect of their business practice is awful: communication, execution, quality, value. Number 1 Movers has abysmal communication, is utterly incompetent, fails to fulfill their deliveries and is as expensive (or more) than other services available. I regret having to continue to deal with this company to return my lost items. Not only have they failed (over the past two months since the delivery!!) to connect me with anyone who can actually provide information on the whereabouts of my items, but they just deny liability on the grounds that they hired subcontractors for their deliveries and pick-ups. I just want this awful ordeal to end. If you are considering hiring this company and want any more information about my experience to see how it might match up with your goals, reply to this message and I will get back to you. Hopefully you can avoid this nightmare.