extensive reno of home interior
My husband and I recently extensively renovated our home. This was our first renovation, and despite our best efforts, we feel we’ve been abused by our contractor. Throughout the process, I remember mentioning how great it would be if a “project consultant” existed to provide guidance and support: we were clueless and at the mercy of our contractor. Our reno was over 80% complete, however unexpected invoices for "extras" were flowing in, and a huge list of deficiencies was being ignored by our contractor who was also threatening us with inappropriate actions. Quite honestly, we were scared! Toward the end, we realized that we desperately needed help, as our project was out of control. We found Jay on the HomeStars site and called immediately. He explained the information we needed to gather to gain an objective analysis of the project. He clearly explained our rights as homeowners, and educated us on how an honest renovation should flow with respect to documentation, specifically contracts, invoices and permits. Jay has thoroughly guided and supported us through a very difficult situation, which is any homeowner’s nightmare. He has saved us money by collaboratively crafting documentation and correspondence that would cost thousands in the hands of a lawyer. Jay has provided a fair and objective perspective through in-home site visits and thorough analysis of all documentation. I recommend House Calls to anyone uncertain about the renovation process and costs.