Becky in Toronto

I contacted City Home Comfort to cancel a furnace installation, the day after initially arranging the appointment and 2 days before the proposed installation date, which was well within the cancellation period under the Consumer Protection Act, 2002. There was never any indication, verbally or in any of the written documentation, that a $1000 deposit that the company had charged my credit card was non-refundable. The company provided written acknowledgement that the appointment was cancelled, also 2 days before the originally scheduled appointment, and at no time subsequently came to install a furnace or visit our home. However, I did not realize that they had not refunded my deposit until months later when reviewing my credit card statements. Upon discovering this, I called the company numerous times, speaking to various staff who indicated they would pass my messages regarding my request for refund to someone with authority to deal with it. I also followed up in writing on several occasions with the company, providing relevant documentation including a copy of my credit card statement with the $1000 charge from City Home Comfort in Scarborough on it, and requesting a refund. Eventually I sent them a registered letter providing the documentation and demanding repayment. Despite all my efforts, I never received a reply from City Home Comfort and my $1000 was never refunded. Yesterday I posted a google review, which ironically the company immediately responded to, claiming that they had no record of me and, they were ‘sorry a company charged you, but it wasn’t ours’, that I seemed to be a competitor, suggesting my review was a fake that that ‘to claim the Consumer protection clause is a clear indication this is fake’. I am a consumer, not a competitor, and their apparent lack of records that their company charged me simply proves that their record-keeping is inadequate. I fail to see how my referencing the Consumer Protection Act somehow leads to the conclusion that my review is ‘fake’. My complaint stands. Avoid this company at all costs!