LCV

I trust this team. My 42-year-old-plus big deck had drooped dangerously, so the team talked with me about options for a smaller deck (raised or low, materials, dimensions, cost). I wasn't rushed. There was no sales pressure. My questions and concerns were respectfully answered. Payment options were explained clearly. The estimate was detailed and straight-forward. I appreciate GNFP's Covid safety protocol. From the start, the team was reliable and efficient from taking measurements to their choice to use screws, to the final cleanup. The team seems to have good rapport with one another. They were courteous to me and understanding. Communication is important to me, so I was pleased that there were no surprises about steps in the process or possible additional costs. Everything was clear. I felt confident to ask GNFP as they were leaving the first time for one more quote: my wood gate-fence entrance. That would be their next project for me. Even as they worked, I was offered three choices for the gate's panel placement and a team member demonstrated those options. They also offered to help us out with a sudden, obvious fence collapse (another 42-year-old relic). A series of sections had fallen in a recent windstorm. Noticing this, the team offered to help us out with a quick-fix by using some of the old gate wood as support through the winter. Brilliant! My neighbour and I are very appreciative. In the spring, I'm sure we will call GNFP for yet another quote!