Sam

We had a fixed price contract including temporary storage in Toronto. They told us to call them a couple of days in advance when we’d need the shipment in New York The Toronto 3 man moving crew showed up on time and was efficient. We called their office 2 weeks in advance about the shipment date to New York. They said OK. but no email confirmation. I called again 2 days in advance to confirm and they said OK and emailed me the final invoice. To my amazement the price was $700 more and written on the deposit receipt I signed 2 months before. So the document had my signature and the new price. Luckily I kept all paperwork and discovered that. They said that because of hurricane Sandy they could not consolidate our shipment with other clients in NY area. Back when I signed the contract they said I wouldn’t have to wait for any consolidation. . They made a few attempts to push me to the higher price saying otherwise the shipment will have to wait till next consolidation.. After we agreed to a 2-3 weeks delay I suddenly got a one liner email that we’d get our shipment the next day. Apparently hurricane Sandy or consolidation were not a problem The movers in NY first gave me an invoice with the same inflated price. When we flatly refused they produced the original fixed price invoice. We had some damage. Back mirror of a display cabinet was shattered to pieces. This item was previously moved twice with no damage CONCLUSION If you deal with them make sure you have every detail in writing, do not trust a verbal promise, and keep all paperwork until the shipment is delivered It’s safer to have a fixed price contract to avoid nasty surprises.