The problem was resolved in 2 visits, only because Direct Energy had to order a part. The technician that visited my home was Ericka, I was extremely happy with her work, I asked for her for my second visit, and from now on she will be the only technician that I will ask for. She is friendly, knows about her work, made me feel very comfortable with the way she works, she took the time to explain, which is very important for my peace of mind. She talk to me about filters and how important is to have the ducts cleaned, I will definitely consider Direct Energy to do the duct cleaning only because she made me feel very comfortable and trusting, ( I will have them done next year as sears cleaned for me not too long ago)she spoke about the Enbridge team work all the technicians are very good, have good training, I used to hire sears for furnace work, I will definitely use Enbridge for my house work, I already recommended Direct Energy to 5 of my friends, and I mentioned how good Ericka was in fixing, knowledge, and friendly. I was considering cancelling my protection plan at the end of my contract, but after speaking to Ericka and knowing that she works for Direct Energy I will definitely keep my protection plan as is hard to find someone to trust and be happy with the way they work.
- Approximate cost of services:
- $500.00
- Company Response
Thanks for the great feedback. We will be sure to share your feedback with Ericka, it’s wonderful to hear about our technicians going above and beyond and providing great service to our valued customers. Happy Holidays.
Direct Energy