MB

Steve responded promptly to our request and had the job done quickly and professionally (replaced torsion springs) the next day. The price was fair and we would definitely call on him again in the future if needed. I wish everyone was as pleasant and reliable as Steve was!

Mien, Phillip, Chris, Twan and the rest of the crew were all extremely pleasant and good workers. They showed up each day at the promised time and the project was finished on schedule and budget with excellent results. We will be calling them again when it is time to renovate our next bathroom.

I was told we needed a new heat exchanger following our annual maintenance visit. After the technician left promising that a salesman would call me to quote on a new furnace as the heat exchanger was not covered under our plan, I discovered that our heat exchanger was still under warranty. I then talked to several people at Direct Energy who confirmed that the heat exchanger was still under warranty and they could replace the heat exchanger at a cost of $800 plus HST. When I questioned the cost they told me it was a four to five hour job that would probably require two technicians. I agreed to go ahead and the next day ONE technician showed up and finished the job in about one hour and a half. He could not do anything about the cost and I have not heard back from the phone message I left for "Tom" or letter I sent about the outrageous cost and dishonesty regarding the difficulty of the job. Once my maintenance contract is over (which did not even help me with this repair) I will never deal with Direct Energy again.