company failed to show up for scheduled appointment originally. no call from the company to advise or to reschedule. called company and they seemed very disorganized. no valid answer provided. told to call back to reschedule a new appointment. several months later went to schedule a new appointment and was advised that they simply do not cover the area that i am in. even though clearly stated in voucher that they did. very frustrating. waste of time. would never even consider using them again.
- Approximate cost of services:
- $208.00
- Company Response
Hi Todd, I am very concerned to hear about this comment. We do service Oakville however, a number of our vouchers that were purchased this summer stated that the removal had to occur in the city that it was purchased. Unfortunately, Burlington was not in the servicing area. Our third party vendor guaranteed 100% refund for our customers that did not understand the terms and conditions of the promotional voucher. As I understand, a small number of customers refunded their voucher and every customer received their money back. On behalf of Canada Junk Removal, I personally apologize for the misunderstanding and will work towards any future promotional voucher to clearly state the terms and conditions.
Brian McKague
President
Canada Junk Removal Inc