Reviews

8/10

Drain Master was in our complex replacing a water main when I noticed that our hot water tank was dripping. I asked one of the worker's if it was related to the replacement but they said it wasn't. One of the worker's came in and took a quick look and said the seal was cracked and needed replacement. I asked where I could buy one, etc and he said he'd bring one by the next day and do the replacement while he was hooking up the new line. They charged me a nominal cost for the part but nothing for the labour. David Roberts was extremely easy to work with and I appreciate their help!

Approximate cost of services:
$15.00
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6/10

Our sales associated, Joan, was extremely knowledgable and pleasant. The workers were very polite and did a great job with the installation. The clean up left a lot to be desired, unfortunately. There are dirty bootprints on my hardwood, dirt on the carpet & dust on my bed. I have a lot of cleaning up after the project.

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
More thorough clean-up. Re-hang blinds after installation.
Any advice to offer fellow homeowners facing a similar project?
Don't replace windows in December when it's cold and wet outside!
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Company Response

Thank you for your review JM. Happy to hear you received good products and service, but our apologies for the mess. We usually hear that our installers are great with their clean-up! It’s always good to know where we can improve to ensure it doesn’t happen again. If there’s anything else we can help you with please don’t hesitate to let us know! Thanks again! Erin McClelland, Marketing Assistant, Centra Windows Inc.