Chris S from Toronto

My kitchen sink was leaking where two drain sections weren't properly secured together. I called up WaterWorks, got an appointment for the next day, Michael (the owner) showed up promptly as scheduled, and he redid the entire under-sink drain piping so that not only was it not leaking but the sinks drained much better than before and the piping was better done. That was several weeks ago and I've been enjoying a trouble-free kitchen sink ever since. The whole experience was very pleasant; Michael explained what he proposed to do and why (and what it would cost), and then afterwards pointed out what was what under the sink, he thoroughly tested his work before leaving, and he left the whole place neat, with no cleanup work for me to do.

This is the second time that I've had Vitaly do siding repairs on my house and each time it's been as good an experience as I could ask for. As you can imagine it's a bit nerve-wracking to find a chunk of your siding peeling off, so I really appreciate that both times Vitaly has been very easy, quick, and stress-free to deal with. Each time he's been easy to get in touch with, he came by basically right away to assess the situation, and then both times he managed to squeeze me into his schedule almost immediately to make the repairs that were needed (and he turned up when scheduled and so on). The first time he found some small additional issues when he was making repairs and fixed them on the spot without any extra charge; I'm sure that would have happened this time as well if he'd seen anything that needed it. Vitaly's been a pleasure to deal with both times and each time he's been happy to talk to me about what was wrong, what he did, and what he thought about the overall state of my siding. All of this he did despite the fact that both of my repair jobs were relatively small and thus not particularly lucrative. I'm completely happy with Vitaly and the work he's done for me. If I need more siding stuff in the future, he is going to be my first call (as he was this time). (I should make it clear here: Vitaly didn't put up my siding, so he's repairing other people's work here. The second repair is fresh and new, but the first one has been in place for more than a year now with no problems at all. I accidentally confused and alarmed Vitaly about this when I called him up this time, so I don't want to confuse anyone else the same way.)