May from Nepean

The sleep country saleswoman in Kanata stroe sold one matress to me. at 1,5k She promised me that in first two months I can exchange if it does not satisfy me while I only pay the difference between this two. Since the matress is too soft (with pillow top) so I went back to switch to the same one without pillow top, but she asked me to pay 2k. Actually the pillow top one price is higher than the one without pillow top, I should not pay any. But she used the list price (without discount) to compare with the one I bought. That is unreasonable at all. Eventually, I have to buy another new one instead of exchange. Even so I paid less than 2k for exchanging. She is not following the store policy and fails to treat customer with honesty.

The Metropolitan Movers (Ottawa) did a very bad job on moving. Most of my furnitures Dinning set, breakfast set, master bedroom set got damaged: chips off, scratchs all over the tables, chairs and bed frames. I sent pictures and ask for compensation, the customer service manager asked me to show the pictures before moving. OMG, how can I know which part would be damaged and keep a pictures for record? So I will never recommend their moving service to any boday.