Malaika

In 2021 we installed a new furnace and AC unit with Novelcare. Our furnace has since not been working properly and is still under warranty. we have not been able to get in contact with the business for weeks now and are now seeing online they possibly went out of business - we have no idea what happens with our warranty or how we go about servicing our unit as winter is approaching and we have young children in our home. We filed a complaint with the better business bureau but it cant be enforced so its unliking we will ever see the extra we paid to winterize it.