Reviews

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I FOUND MR ROOTER ON HOMESTARS. WHEN I CALLED THE DISPATCHER WAS VERY NICE ON THE PHONE AND THE PLUMBER, BRIAN P, ARRIVED SHORTLY AFTER THE PHONE CALL. HE FIXED THE PROBLEM AND GAVE US SOME ADDITIONAL ADVISE. WE ARE VERY SATISFIED WITH THE SERVICE!

Approximate cost of services:
$600.00
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Company Response

Hi Rose and thank you for sharing your positive experience with Mr Rooter and our technician Brian P. We are always working toward maintaining our customer loyalty and are glad to hear that you received the excellent customer service that helps us do that! Thank you for choosing Mr Rooter and have a great day!

10/10

Our newly bought house in Toronto had the furnace and HWT red tagged. The furnace and HWT were so close to each other that gas was going to be cut off. After interviewing 3 companies, we decided to go with Cy. He was knowledgable and provided prompt services. He provided us a few solutions including more economical ones, not only to fix the red tag, but to make the home comfortable. At the end, we felt that investing in good heating and cooling systems were as important as fixing a problem. Cy's crew moved my HWT to a better location, replaced my AC and furnace with new Lennox ones and took care of the filing for red tag and rebates. Randy and crew, who did all the work were very nice, and they arrived before 9 so I wasn't late for work and they worked right into night time. The next day, Randy also came back to help me change my gas line for stove for my kitchen renovation. He made sure minimal walls were open from his work and all the new pipes were run neatly and sealed correctly. Overall, I am very happy that I chose Spring Home and I'd recommend them to all my friends and family.

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Rose, I am glad that we were are able to help you to look after your heating and cooling need and the main thing is to address the safety issues and correct the situation related to the red tag. Thank you for posting the review and will definitely pass your compliment to Randy.