Irina

Horrible company with deceptive business practices. Avoid at all cost. They ruined my holidays this year. We have two sets of curved stairs, a second level den and an upstairs hallway. I was promised in writing that they will do the installation in early November. Because of a series of mistakes on their part and an unreliable installer from Toronto that didnt show up when he said he would, we are now almost a week before Christmas with an unsafe room without a railing, damaged drywall, steps with removed carpet and staples sticking out. Despite me making it clear that the installation was not supposed to start until the stair installer was here, they pushed me to start the upstairs room anyways with a local installer because the Toronto installer was on his way. Toronto guy showed up 3 days later and discovered that he didnt have the right materials ordered, said he will return this week but at this point I do not believe him. I then asked management to refund me the cost of installation that I had prepaid but they denied me because of their policies. Getting ready to file a credit card charge dispute. The local installer who did the floor in the upstairs room was ok, but he didnt know how to install the stair nosing and was not told in advance of the scope of the project. Avoid this company especially if you have stairs.