Paula

My experience with this moving company was nothing short of a catastrophic disaster. They sent two utterly inexperienced movers who not only had a significant language barrier but also displayed an alarming lack of professionalism. Despite providing them with detailed information about our belongings and our strict timeframe on multiple occasions, they estimated the job would take over 6.5 hours, which was a gross misjudgment. To make matters worse, they complained incessantly about a one-floor descent in a perfectly functional elevator. The nightmare reached its peak when we realized we couldn't complete the move within our agreed window, a situation exacerbated by the fact that my son and I have disabilities. Despite my attempts to communicate this to the movers, they appeared utterly disinterested or unable to comprehend. I even had to repeatedly point out which items were not to be moved, and one mover asked me three times if he should move them. When we contacted the company for assistance, their proposed solutions were equally disastrous. They suggested holding our belongings overnight, leaving us with nothing but mattresses to sleep on the floor, or sending another truck and mover, which was irrelevant by then. The billing process was equally bizarre and frustrating. They insisted on charging us for 4.5 hours of work, even though the movers had stopped at noon, which was a mere 3 hours into the job. This led to an absurd conversation with their representative, where I had to painstakingly count the hours to prove it was only 3. To top it off, they demanded cash or an e-transfer, which was impossible for us to provide, forcing us to divulge our sensitive information over the phone. The movers even had the audacity to ask if we wanted to add a tip after this nightmare. This entire experience has left us in shambles, with our son missing school and my work schedule in tatters. Our belongings were handled with zero care, and we now face the daunting task of moving everything ourselves due to the significant portion of our moving budget they took. I cannot emphasize enough how critical it is to steer clear of this abysmal company. Avoid at all costs.