MichaelV

We ordered a Mitsubishi ceiling mount heat pump (heating and ac combined) from Spring Home through Sam. Every step of the process was very professional and excellently handled by Sam. He was responsive, explained everything, answered our questions with patience and clarity, never condescending or short in tone. He usually answered his phone but when he wasn't able to he got back to us promptly. He made two home visits to ensure the installation would go off without a hitch, which it did. The installers, Peter and Tashi, were polite, hard working, and respectful of their work space and our house. They stayed the full day and then some to ensure the job was done properly, and Peter explained the basic operations of the unit before he left. They cleaned the site very well, maybe even cleaner after than before they started. Before we found Spring Home, we called several companies and had several folks come by to give us an estimate. Sam pointed out a couple of major things (and a few minor ones) about our unique space (attic conversion to livable space without dormers, so steeply sloped roof) that others missed. It was this as well as his patient demeanor and knowledgeable responses that convinced us that he was the right person for this project. The product has only been in for a couple of weeks (summer) so we have no real review for it at this time except to say it seems to do what it's supposed to do quietly and with energy efficiency. During extremely hot weather it's kept the 3rd floor comfortable. PLEASE NOTE - We are not relatives or have no personal connection to anyone at Spring Home. We are just homeowners who had a very positive experience with these folks amidst a mostly DIY attic reno, and during a pandemic no less. Both my wife and I would happily and with confidence contact Sam again for any similar needs we may have in the future and would heartily endorse both Sam and his team to friends, family, and whoever reads this review.