Kevyn in Hamilton

This is the kind of home repair you dread. Something goes wrong, and you can't leave home until it's fixed. In my case, it was a front door lock that broke. The key would not go all the way in. The CSR told me what it would cost, and what the timing would be. The technician called an hour before arrival. He explained what he was doing and why, and confirmed the cost. Yes, it was expensive, but it got done well and fast, and the communication was superb.

We needed a dryer, and quickly. They got it to me in 3 business days. It was a pleasure to deal with the representative, Amir. The price was competitive. The only negative was that he promised free installation. Well, installing a gas dryer requires someone licensed to hook up gas. The delivery people were not licensed to do it, so they didn't. When I called CAS, they told me that Amir was not able to make such a promise. Maybe he just didn't know. Still, it was disappointing. I'd still use them again.