Paul from Toronto

The workers themselves were pleasant enough and did a reasonable job. However, my wife and I were especially disappointed with the owner of P & P. This was the second time we used this company after being satisfied with the first project (upstairs and downstairs bathrooms). This time my wife and I felt Natanael appeared disinterested and not listening to our requests/questions during the the initial quotation stage of our project. Despite this we decided to give him the benefit of the doubt since we were happy with the last project they did. Later into the project Natanael, the owner, became very agitated and argumentative with us ("this is ridiculous") when we asked him to change a couple things (e.g. we wanted boxed-in, rather than sloping, finishes around the window and ceiling ventilation ducts). While I admit we did tell him a little later than we should have (because we were trying to determine whether we could live with this look) my wife and I were extremely unimpressed with his unprofessional and vindictive ("we will not do work for you again") response to our request to change the window and ceiling to our original specifications. He also balked at our request to reroute the air intake ductwork inside our furnace room because it appeared awkward and haphazardly installed. The workers, Camilio and his associate, did a good job installing our laminate flooring. We were also pleased with their workmanship in installing six closet doors and the entrance door to the room. They were also helpful giving us advice on where and how to install our wall-mounted flat screen TV. They were also approachable in answering questions we had during the renovations. They made a couple of mistakes installing the wire shelving in the closets (they cut the shelving wire too short). But they apologized and offered to purchase another shelf at their expense. If it were not for the conduct of the owner of this company, we would have gladly given them a better rating. We will not use P & P again and we will not recommend their services to anybody.

P & P came highly recommended on Home Stars so we decided to go with them. Natanael was punctual, professional, and patient when he came to give us a quote (he came a couple of times because we weren't sure which task we wanted to tackle first). Natanael's staff, Silvio and Alejandro were also friendly, responsive to our questions, and had excellent workmanship. Other than the fact that the project took longer than we expected, we were very happy with the finished product. Silvio also made himself available via text message/cell phone and responded quickly to fix the problem whenever we had a concern. We are planning to add a bedroom to our basement and we have sought out another quote from P & P.