Our dishwasher was leaking so we called to have it repaired. A valve was ordered and replaced. It appeared to work for a while and literally 4 days after the 30 day warranty the dishwasher was leaking again. When I called to see what options were available I was told it would be a new service call for someone to come look at it again and they could not provide any certainty over what kind of discount could be provided for an additional repair. I already paid almost $400 for the repair including $300 for labour and I cannot afford to pour more money into a machine that maybe should have just been replaced instead. Yet I was told by the technician that the machine had another 10 years left to go but how do I know if the replaced valve was actually needed or that the real problem was never fixed or that this machine was never worth repairing in the first place.
PLEASE BE AWARE of all these companies offering repairs as many of them especially this one only offer a 30 warranty on the parts and labour which is a very short time to ensure the actual issue was fixed. Given that they are a repair company they will always persuade you to repair rather than replace the machine. Now I'm out $400 and with a little more I could have gotten a new dishwasher. Instead I'm stuck with one that leaks and $400 down the drain! Very disappointed with the service as there is no concern or regard to view this situation from the customer perspective. If I had been advised that I should get a new machine or that any repairs wouldn't last more than 30 days I would have been more than happy to just pay the initial service fee and go on with my life.
I will never use this service again or one like it, instead I will rely on the original warranty or replace the machine if it's aging. Just not worth it and deeply disappointed.
