Kathryn Boyd from Oshawa

Brian McRae, the technician who repaired the furnace is to be commended on an excellent job. He displayed all the characteristics that exemplify an employee who is an asset to the company. He was prompt, polite, pleasant, efficient, knowledgeable and respectful of my surroundings and me. Upon completion of the repair, he explained the problem, outlining why it occurred. He offered this information, without me having to ask. It was as if he anticipated my concerns. He was very respectful in his manner of speaking about technical issues. He also clearly outlined some product options for future consideration. He was very sincere and helpful. As a female, in general, this is not always the manner in which male technicians deal with female customers. It has been my experience that sometimes male technicians (any type of business) can be unintentionally condescending to female customer, which leads to an unfavorable experience. In summary, Mr. McRae did an excellent job. He turned an unfortunate, concerning situation onto a very positive experience. He's a great reflection on your company.