Jill Babcock from Dartmouth

We had weed man come for a weed spray on the lawns. The result was very disheartening. It didn't kill off the weeds at all. The outer edges turned black, but the roots all stayed and thrived. I called the company and did receive a callback the first time which I missed. Returning the call right away I didn't hear back by email or phone. I sent pictures of the yard to ask what should I do as the weeds didn't go down at all. I was under the impression more than the outer edges would die off. They needed to call back to explain my results to me. Now we've been told it takes a good 3 years to have it be successful. That's not what I was told in the beginning. We were definitely told all the weeds wouldn't be gone, but most would die off, and when they're ready to come back at the end of the summer, a second spray happens to help prep for the next year. 4 months later, still no return calls though I was contacting them and letting them know I maybe would pay half, as a truck did come to the house to spray, but certainly not the whole amount. After continual attempts and several 'urgent' letters from them which I called about instantly, they sent it to collections. It took 2 very angry phone calls at this time to get someone to reach me. When Kevin did call back, he said he didn't want to do "he said, she said", which made me feel more upset as a customer. He was only agreeable to me paying the half, which I did, though don't necessarily think the company deserves it. As a note to the company. When they say they're really busy and that's why they can't get someone in charge to call for months when a customer is upset, that's very bad customer service. This could have been fixed easily, I have no desire to have anything to do with them ever again. If you choose them, ask a lot of questions about realistic results, and the length of time before weeds will be under control.