Jean-Paul in Toronto

We contacted Tempasure when our existing ductless a/c starting failing. I spoke with Allison who followed up with her technicians to see what they could do. They informed me that the brand I had was beyond its useful life and parts were hard to find for it so their technicians were reluctant to come work on it, worried they'd do more harm than good and that's I'd be throwing good money after bad. She left it at that and didn't apply any pressure to sell me a new unit which I really appreciated. I was the one to enquire about having the unit replaced. She had Len call me within an hour to discuss what would be involved in replacing the unit. We chatted for a good 15 minutes and when asked if he'd be willing to come provide a quote on a new unit, he was at my house within 40 minutes. I received his quote later in the afternoon and when I had questions about if the size of the unit would be undersized, in other words pushing him to sell me a more expensive unit, he assured me that unit he was proposing would be more than adequate. I was so impressed and trusted Len to the point I never bothered getting another quote.. His installer Kirendeep was there the next business day to install the unit and was polite, efficient and did a great job. And true to Len's word, the new unit works perfectly for the space. I would highly recommend.