Ellen from Oakville

My experience with the company was to say the least, brutal. I would never recommend them to anyone, not even my enemy, this is why. We had the technician come into our home, after the diagnostic, which was a bad bearing, we were fine with paying the $280 and moving along. We would have used our local handy man to do the repairs and purchase the parts. But we were told that we were unable to do that because we agreed to the diagnostic, we had somehow condemned ourselves to the overpriced parts of $160.00+. Our price that we had to pay prior to the installing of anything was $480.00 with an additional $80.00 for the remainder. Here's the real kicker though, its been 7 business days, and guess what folks? The dryer is still damaged, nothing is fixed, no one even had the decency to call and inform us on the status of our overpriced parts. I called earlier this morning, to be greeted by an unhelpful, resistant customer service rep, who could only tell me that our part was on backorder, and "wouldn't be able to tell you how much longer this would take". The audacity, of this company, never again. However, I only blame myself for not doing my homework, because if I had, I would have noticed that 'hidden fees' were no surprise. EXPLORE YOUR OPTIONS PEOPLE! Now I'm stuck doing my laundry at a Laundromat with my sick 14 month old daughter who cannot stop vomiting on her belongings, hence her getting worse because I'm having to take her in and out of the house to check the laundromat which is a 15 minute drive from my house. SO DISGUSTED! *take heed*.