Dea

We recently had our ducts cleaned. We had new furnaces put in so we only need the ducts cleaned. After cleaning the ducts, which hadn't been done in over 50 years!! The technician told us it was one of the dirtiest they had ever seen. Since they were new furnaces and didn't need to be checked, they didn't change the filters. That night, the furnace stopped working because so much dust was blown into the filter that it was clogged. We were not told that the filter would not be changed for us as we didn't want the furnaces checked, we were not told that all that dust would clog the filter and that we should change the filter, nothing. My mom was without heat all night, and being a weekend didn't have heat until 2 day later when a furnace technician could come. The technician pulled out the filter to find a good 4 inches of dust on it. This is a filter that is not even one month old. So a lot of the dust form the cleaning was sent down to the furnace filter and it shut down the furnace. When I called Alberta Furnace Cleaning, they claimed they did nothing wrong. They wouldn't even admit that they could have mentioned to us that the filter would need changing. Instead, the manager blamed us and the company that installed the furnace. He said the dust could have been there before they cleaned the furnace. Look at the picture, there is no way a filter less than a month old would look like this. Very disappointed with getting no help or apology or compensation of any sort for this.