We always strive to satisfy our clients. It would have been better to let us know that you were not satisfied with our service, and we could have taken steps to satisfy you.
When you first contacted us, you had told us your budget for adding a parking pad to your property was $20,000. I had told you immediately on the phone that this was not a sufficient budget to do your project. I added that perhaps you could find another company that could do it for that budget, but I did not give you any assurance.
Our offering with parking pad applications is to design the parking pad, submit the application for you, and then coach you through the whole process. After we had done the first two items, you contacted us once when you were doing the poll to ask about how best to do the poll. We sent you a coaching document that discusses best practices for the poll. You thanked me for it, and then we never heard from you again. To now blame us for lack of support is not fair. If you needed more help, you could have contacted us anytime. Other clients contact us throughout the process asking various questions, and we are always quick to answer.
Your criticism that the planter size was too large was dealt with during the design process. In an email exchange, you had asked if the planter could be made smaller, and our response was, “We can reduce it, but the retaining wall needs to be there.”
Your comment about the parking pad dimensions is incorrect. This 0.3m no parking zone is something the city puts on their sketch; however, it is not required for us to show this on our submitted plan. This 0.3m zone indicates you are to keep your back bumper this distance from the city sidewalk.
Your comment that the curb cut extension you wanted should have been requested upfront, we double-checked with the city, and it can be done either before or after, and I was told it did not or would not delay the permit issue. Therefore your understanding of this is incorrect.
In conclusion, you blame us for things that were not a problem and for something within your control to have changed.