homeowner8362

This company was chosen based on peer reviews. I should have went with my gut feeling after the quote. The CEO said at the quote that it wasn’t going to be an easy move. I joked and said that is why I’m hiring you. I requested furniture be wrapped and drawers wrapped in plastic to minimize damage. Furniture was wrapped while in the truck but was not kept from being damaged to and from the truck. (much of the damage came from the aluminum lift gate on the back of the truck as guys slid items on and off) All of the large items were disassembled and ready to be wrapped in some form. I even made sure that they did not have to do stairs on the move out of my house to prevent wall damage and limit walking time. This was my attempt to help save time as this was the first company that I have moved with that quoted that charged by the hour. Nothing was wrapped before leaving my house and entering the truck and little was done to prevent edge damage to my furniture. It had to be moved into storage and I was unable to monitor that portion of the move. Most of my furniture arrived at the final destination with either dirty hand marks on the furniture or scratches to some part that were not there before. My couch needed stain remover from multiple hand marks and what appeared to be a sizeable grass stain on the side. There was even food stains left on my freezer which I know I have never eaten off of and cleaned a week previous to the move. In January of the previous year (similar weather to this move) I made an international move with 80% of the same items that were moved during this move. That move cost me approximately the same and nothing was damaged. The macho team loading from my old house kept saying that is wasn’t an easy move...that is why I hired a moving company...if it were easy I would just do it myself. You would never have know that I had just taken possession of my brand new house less than 24 hours ago after the move in team left. The house was professionally cleaned before I got the keys. After the team left there were carpet stains on the stairs, gravel tracked throughout, walls, doors and ceilings damaged. This does not even include the furniture and items that were damaged/dirty. I honestly feel that hiring a bunch of football players and renting 3 large uhauls would have been a better option. It has been a week and a half and still nobody has come to repair or address damages or discuss compensation. My last international move did not even require vacuuming after the team had finished. Just minor dusting from moving blankets. Moral of this story: If the owner says it won’t be an easy move...hire another company. Take my advice because I didn’t follow my own instinct. Sometimes hiring a local company to support local business is not the right option :(