Bita in Richmond Hill

The sales reps at Decorium are nice, approachable, and go out of their way to help you out up until they get your money. Once they get your money, you start to see how they truly treat their customers. As soon as a transaction is made, they no longer care for their customers. I purchased a bed that was over $2,000 back in November of 2020. I was told that the bed would deliver by Jan 2021. I was fine with that as I understood that the are delays due to COVID. I sold my current bed mid Jan because I was told I would get this new bed from Decorium by end of Jan. January passed and no one bothered to reach out to me to tell me my delivery was going to be delayed. I followed up again in February and was told the expected delivery is now end of Feb.. end of Feb came by and I was told by Raffaele & Fil that the "ETA is the same".... it is now the second week of March and no one has bothered to follow up with me... 4 months later and I still can't get an answer or an accurate delivery date. There's been no compensation for the delay.. they took my money and they can't even commit to when it's going to get delivered.... I also never received any updates about the delays until I went out of my way to reach out... no one had proactively kept me in the loop. I've been left in the dark. If you purchase anything from Decorium, don't believe their delivery dates as they clearly can't deliver on their promises and don't bother to give their customers updates... 4 months later, I still haven't received something I paid thousands of dollars for and no one has told me when I should expect to receive it. Extremely disappointed in the service I've received from Decorium. As a "premium" furniture store, they definitely prioritize profits over customer service..... would not recommend to anyone.