Building a house worth $691,000 under Trico Builder is a nightmare. They have a flowery words during selling but after all the transactions done you will be sorry. We have so many issues with this house during five months of ownership we found out the soap dispenser Was not properly Sealed causing the wood damaged under the sink we Called and emailed the trico and they replied very late, they sent this guy name Darren ( useless)to my place and giving feedback as our fault and it’s not under the warranty . During the turnover it was March 27,2020 they gave us a USB and this time we opened and we read that after 9 months of ownership we have to check all faucets, soap dispenser ant etc. then look the problem happened 5 months only so they should have to fix it but they refused. Second my basement walls got ice build-up and moulds. They sent this person again( but we know already when I saw his face what will be the result) . Again I’m right the next morning Cliodhna sent me an email ., And said because I’m on the process of developing my basement, condensation. They will not fix it because its not covered by the warranty. Moulds problem is about building construction my house is just 10 months old. I will not stop . I’m raising my campaign to those anyone who are planning to build or buy new house please and please don’t buy house from this builder. You are free to contact me to this no. 4034640384 for more information.
- Approximate cost of services:
- $691,000.00
- Company Response
Trico Homes takes all feedback very seriously. I have discussed your concerns with the warranty department and Daren our Senior Service Technician who was at your home. Daren did a thorough inspection and confirmed the poly and insulation had been lifted from the frost walls and throughout the basement due to a basement development project that was underway. The poly and insulation plays a key role in protecting your home from the effects of condensation especially during the cold snap we recently had. Mold can form if condensation presents itself when the poly and insulation is not in place. We have discussed this matter with you and explained the causes and effects. Trico has built over 10,000 homes and I can assure homebuyers that we stand behind our warranty and closely follow the Alberta New Home Warranty and the Government of Alberta Warranty. I would be happy to speak with you regarding this matter and can be reached at 403-287-9300. Nicole Walker, Customer Relations Manager