They provide weekly cleaning service for my apartment and ironing as well. Overall I've been happy with the service - a couple of times things weren't as I expected, however they were very good about following up and ensuring that I was satisfied.
Hired for general cleaning (dust, vacuum, mop). Did a lot of surface cleaning and "hotel effects" (pillow, towel carpet arrangement) but didn't clean thoroughly. Did not clean bathtub, didn't dust shelves or desk, mopped half the floor, made the bed by pulling the covers up (ie sheets not tucked in), cleaned half the kitchen (didn't wipe down cupboards) and finished 15 minutes early. All these items were on their "checklist" and checked off as completed but were not done. Would not hire again.
Dear Toronto Midtown,
We are distressed by your comments that the cleaning lady we sent you did not meet your standards and expectations. Having cleaned more than 1 Million homes since 1978, Custom Maids is Toronto's leading maid service. We are proud to have introduced a high degree of professionalism into our industry, which has enabled us to keep our customers satisfied year after year.
We are, therefore, greatly concerned that your experience may damage our professional image. We would however, greatly appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us over the past 36 years and realize that we must leave no margin for error the next time around. We will select a cleaning person for you - someone with a flawless record who has been on our staff for many, many years. Again, we are very sorry that your experience with Customer Maids was not as positive as you had hoped and we do look forward to serving you again and to a long and pleasant association from there.
