Cheryl in Toronto

I do not recommend...Horrible experience-supply and install of new custom cabinetry (selected by contractor Veracity group for my kitchen reno): After multiple visits to 'repair' still have wonkey drawers (on angles, don't close), poor 'fixes' to island that was supposed to be dark blue island with open shelf (no communication that they were going to leave maple exposed in otherwise blue island). Tried to purchase door to cover directly through them, but they wouldn't return my communication attempts. Originally delivered in wrong colour. Repainted, but easily chips to revel original wrong colour. Cutouts for appliances were incorrect (all specs provided), appliances didn't fit. Came to fix, but still too small. Changed the dimensions of my cabinetry without consulting me (due to incorrectly measuring space). Cabinets are not made to sizing on signed paperwork, nor given choice or options as to which cabinet sizes would be adjusted. Less than 6 months after install, trim is coming away at ceiling. Grave concerns over these cabinets. Note also that the interior of the cabinets are shallower than normal (my dinner plates don't fit in uppers)- just an FYI. Couple photos attached post 'repairs' from the company. Had really hoped the company would repair, its been 6 months, initially told they were just busy. Tried by email, phone and visiting in person at thier showroom over a period of time, told on last visit they will not be making any repairs. Finally got a response from the company only this week (last reply was over 6 months) who is now blaming the contractor I used, claiming cabinetry was "tampered with" after install, several excuses that aren't feasible. I would be perfectly happy to put my experience in the past, but I've patiently waited and apparently for no reason,  expecting this company to correct thier defects.  Truly unprofessional. I highly recommend going elsewhere in terms of both quality and service.   My last kitchen was done by another local (but not as close ) company (absolutely excellent product, service and value) and I highly regret going with a closer company that seemed more convenient.

Would have been better off burning all my stuff and use the money I saved moving towards new stuff as repairing all the damages they caused is more than their value. Despite them being insured, movers confirming the damage done with photos, the only offer to rectify was a $100 dollar credit and a 'dIY leather repair kit they mailed to me months later. STAY AWAY