We used this company based on the mainly positive reviews on this site.A huge mistake, as it turned out. They talk a great game and are very slick and professional and it all seems great - until it isn't. Dealing with the receptionist was easy and the estimates and pre-move service were all good. We paid extra to the company to pack our TV screens, piano and stereo equipment, because we were told that if we packed them ourselves the insurance would not cover any damage. On the day of the move, two pretty under-motivated guys turned up and spent the whole move complaining about everything and anything. They seemed to have no clue that they were supposed to pack the screens and ended up encasing them in cardboard, assuring us they would be fine, the piano was wrapped in blankets and the stereo stuff was put into regular boxes. Upon arrival in Edmonton, the trouble really began. The company that was to deliver the items was supposed to call and give us 48 hours notice due to the condo regulations. We had made this perfectly clear. They called us in the morning saying they wanted to deliver that afternoon. We said this was impossible. The guy threw a sulk and then we didn't hear from them for days. It was impossible to get them on the phone. I phoned Multicity, who basically said that there was nothing they could do. We eventually managed to get a delivery time and the movers arrived over an hour late, complaining bitterly about the condo regulations for shifting the items in and just about everything else. The moving guys themselves took no care in their work at all. Upon completion, after many smoke breaks, we were pressure to quickly sign the delivery acknowledgement form and then they were gone. We soon learned why. One TV was smashed, the piano had two nasty gouges and several other items were damaged to varying degrees. I immediately contacted Multicity, who basically shrugged, said our insurance didn't cover the damage, despite the fact that we had specifically paid extra for them to do the packing, and passed me on to their insurance person. I left multiple phone messages and emails and never received a single reply. We never heard from them again - which I am sure is what they count on in cases like this. Most people probably do not have the time or inclination to take these companies to court. Do not be deceived! This company is very slick. They have a very professional face and everything is rose coloured until something goes wrong. At that point, the facade vanishes and you are left with the true nature of the business: A bunch of cowboys, just like every other dodgy mover you read about in the Star. They are just a more sophisticated variety. Buyer beware!
- Approximate cost of services:
- $5,000.00