Reviews

0/10

Gilad built a deck in my backyard. It looked great at first, but then the stairs started to sink into the ground and separate from the deck. This has left me with a dangerous deck. After repeated attempts (phone calls and emails) Gilad finally came back, agreed there is a problem and promised he would fix it. He has since completely ghosted me. If you are interested in a safe deck and customer service stay away.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Jerome - your deck was install in 2016 - 6 years ago
After a site visit - this year, I said I will try to get to look at the problem - that looked like someone was jumping on the corner of the stairs and caused some damage - we did not have yet had the time to look at the problem, Jerome the twin deck that we build for u looks amazing with no issues We can probably look at this problem in a few months for u - be well

10/10

I explained I was only home today, and he accommodated me at the end of his day and came by! He installed two light fixtures quickly, left no mess, and was very reasonably priced. Also, just a really nice guy.

Approximate cost of services:
$100.00
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10/10

I needed to replace the top 5 rows of my chimney and cap it. The crew arrived on time, were very curteous and pleasant. They put up scaffolding and took all the necessary precautions. The work was impeccable. They cleaned up, no mess in sight. Very pleased.

Approximate cost of services:
$1,100.00
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Company Response

Thanks Jerome, happy to help.
Tony

0/10

We purchased 2 planters to try out at our house. They did not seem to work and went to return them. Instead of crediting us for both, they only credited us for one. When we got our Visa statement and realized the mistake, the Manager Amin, refused to credit us for the second planter saying they had no proof as the planter was not in their inventory. He was rude and unpleasant to deal with. Overall, a very bad experience.

Approximate cost of services:
$100.00
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1/10

After completing a brick replacement project, at first I was satisfied until it was pointed out to me that the job looked very amature as they did not bother to colour match the mortar. I live in an older house with dark grey mortar...they used light, bright grey which stands out terribley. I called the sales person, who promissed to call me back and then did not. I then called the main office customer service, and they promised to look into the matter and call me back...they did not either. I do not recommend this company at all.

Approximate cost of services:
$700.00
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Company Response

Jerome,
Thank you for taking the time to provide our company with much needed customer feedback. It was a pleasure to return to your home to repair the discoloured mortar joints and the efflorescence from the bricks near your front entrance. Mortar joints and bricks that are subjected to salt or calcium during the wintertime often turn white (in most cases, the repointing of the mortar between the bricks is required. Moreover, in the most extreme cases the discoloured bricks may even need to be replaced in order to restore the original appearance of your home). Please avoid using salt or calcium on your masonry as it is very harmful to all stone, brick or tile. If you need any further assistance regarding your masonry work, please do not hesitate to contact our office and one of our customer care associates will return to your home within 48 hours. Thank you once again for choosing Image Enhanced.