Hey, wanted to write a review about the Eavestrough Company. It was a really good experience and we're happy in the end, but it wasn't without a few challenges. What I liked about the company was they were honest, they were able to resolve the situation and I'm very glad I stuck with them because the finished product was very well done. The good: Wendall and Tracy were great from coming out to provide a quote with no pressure, Wendall took time to explain everything that was going on with my old eavestrough (we had a tear, downspouts were busted open, pin's loose on the uppers) basically leaving my old eaves in really bad shape. I really felt comfortable and Wendall was very knowledgeable. I had one quote from another company way higher then Wendall which kind of put me off the industry in general. Tracy and I were on daily communication to get the eavestrough installation date. The hard part is the weather - they warned me up front that weather could push out the date and it turned out the weather wasn't the issue. The bad: I had 4 scheduled appointments. The first one the installer looked at the job and backed out - I never saw him at the house and Tracy let me know there was an issue. They put a different crew on my house and 2 no shows had me ready to pack my bags (and most folks give 3 tries which we did here). I had a phone conversation with Wendall and afterwards thought about it and we would give them a 4th try. I'm so glad I did because not only were they quick and efficient working on my house (originally a 1.5 day job) they got it done in a day, they cleaned up everything after them and my eavestrough never looked better. They also colour matched the house perfectly (and it's a hard colour to match). Overall - a really good experience - I would highly recommend them and there were a few bumps in the road but they overcame them with honesty, transparency and a really awesome looking job! Thanks!
- Approximate cost of services:
- $4,500.00
- Company Response
Wow, Tyler, thank you. You don't know how much this review means to me, even on a personal level. We certainly do our very best to serve our customers in all ways, and this was such an unusual circumstance and you were always very gracious. Thank you for sticking with us, especially as I was out of the office when some of the issues were occurring. Customers like you help us keep our head above the water when the days are long, so - thank YOU! :) Tracy @ The Eavestrough Company