Reviews

10/10

Two years have passed since Vince Spitale and his great crew completely gutted and renovated our very old house. At that time we wrote a rave review and now we want to update that review. Given the general state of this industry, it is even more striking to us that Vince continues the same level of attention and care,and has made us feel that he is always ready to fix any problems,large or small (and they have all been small). This is a company you can trust to do excellent work and to take care of you long after the last payment .Anthony and Jim deserve special recognition.

Approximate cost of services:
$100,000.00
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10/10

When faced with a dramatic break in an old water line in a crawl space where access is extremely confined we knew there could be difficulty finding anyone to take on this nasty job,and indeed one plumber did turn it down. With New Canadian our troubles were over. Not only did they schedule the job for the nearest possible date(a weekend no less) but they did it in the worst weather of the winter. There were no upcharges even though the work was much worse than they'd envisioned, and they left the site looking as though nothing had happened there. Despite the rigours of the job,all the guys were polite and uncomplaining.There probably aren't many native born Canadians who would take on this sort of work; we were quite moved to see such determination and persistence, and gratified by the high quality of the work. We chose this company because of the ratings on Homestars. We would choose them again because now we've had first hand experience.These guys are the best.Thank you Malik and Marcus.

Approximate cost of services:
$6,500.00
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Company Response

Hi Brian, firstly, we would like to thank you for sharing your positive experience with fellow homeowners. We appriciate your feedback and are very proud to know that our staff went above and beyond to ensure that the work on your property was done efficiently and to your satisfaction. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Brian, take care.

10/10

There are few things more difficult than enduring a renovation. After a set of permitted plans has been issued there comes the most important decision-who to hire as a general contractor.(Don't do it yourself;it will take years off your life.) A friend pointed us in the right direction."You need Vince"he said. It didn't take long for us to feel we'd made the right decision but it wasn't until the end when another friend asked "Would you hire him again?" that we knew for certain because the answer came so quickly and so easily-"Yes. Without a doubt.Yes." The reasons are ,we think, all the right ones. Vince Spitale does what he says he'll do on time,within budget limitations and to exacting standards.He's available every day,always returns calls (usually within five minutes) explains what will happen in any given time period, is as flexible as you need him to be (within reason of course) doesn't overbook yet has enough on the go that you know he's not about to go bankrupt, and he's been doing this for enough years to have smoothed off the rough edges. His guys are genuinely courteous, marvellously competent and very nice people to boot . We must especially remark about his business partner, Anthony,who is the ideal complement -quiet, reserved,a terrific carpenter and wonderfully persistent in solving the great variety of problems that inevitably arise. It took us time because we'd had some horrible experiences with contractors over the years, but we came to trust Vince and Anthony totally. If you're about to put yourself through the suffering of a renovation-and you will suffer- at least give yourself the advantage of doing it without some of the usual stressors. You can roll the dice and likely experience the crap that comes with this kind of project, or avoid it all by choosing Vince.

Approximate cost of services:
$100,000.00
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