We received our new dishwasher on Dec 30/20, but after two trips by the installer and a service technician, it was discovered that it was faulty. I was offered a repair, but since it was a brand new dishwasher, I felt that it should be replaced, no repaired. I reached out to Trail management and within 24 hours, I was offered a replacement that will be installed Jan 7/21. I have been a Trail customer, since our major kitchen renovation in 2010 and have also purchased a new washer and dryer. I would highly recommend Trail for your appliance purchases, but do not hesitate to escalate, should you encounter issues.
- Approximate cost of services:
- $1,900.00
- Company Response
Good Afternoon Henry
Thank you for your loyalty to Trail, and the high recommendation. We are so pleased that our management team was able to get your dishwasher exchanged for you in such a timely manner. I hope you enjoy your new dishwasher and new laundry. Looking forward to your next visit to our store. 587-349-7530 Nell or 403-212-8548 Patricia