Beware! We moved our family to Calgary last November and just last week we received a letter in the mail from Dr.Green. Appearantly they have sent other letters, but after we opened some we believed they were all ads for additional services. The last letter we opened said it was a final notice and threat of sending us for collections on an outstanding balance of $330 for services conducted this last summer. We did not renew the service as we left the province. They continued to provide the service eventhough we did not sign up! In the previous 5 years we prepaid the season thus always having a balance of $0. Buyer Beware of their "continual service". I have filed a complaint with the BBB and surprise there are over 60 other compaints. My experince with their customer service was terrible. They basically said "that is our policy, deal with it". I would never reccomend this service, there are too many other great lawn care companies to choose from, rather than dealing with Dr. Green
- Approximate cost of services:
- $300.00
- Company Response
Hi Philip,
As a family owned and operated business for the last 26 years, it is not our intention nor our policy to mislead any of our customers. This is why we clearly state on every invoice that is left at your property that our service continues from season to season and should you need to make any changes to your account, please let us know. i am sorry that you feel that we have wronged you, but if you did not contact us to inform us of your move to another province, which we service as well so we could have transferred your program to your new place in Calgary, how were we supposed to know to cancel your account?. We do appreciate your patronage over the past 5 years and if you would like to discuss this matter further please contact me at kyle@doctorgreen.com.Thanks i look forward to hearing from you.