I hired this company for 2007 lawan care. in fall/ winter they called back for service renewals and agreed to same terms as last year taht was prepay ment in early part of year by feb-march and get 10% discount, and get aeration done in early spring. I never recvd no bill, nothing on paper confirming this and today at end of april they are calling that they will be coming to do spring fertilizer. I called this comapany to ask and cancel they say they will charge $50, and customer service rep said they will not loose the case in samll courts as they always win. ladies will not give their name were most rude, and almost happy that they get$50 for free. They hang the phone said they dont want customrs like me. SO basically i feel that this company does this on purpose, that they first dont sent the bills and then people go ahead and have different company thinking they are not coming, and they glee on making free money. I was talking to a neighbour about this she said it was same for her, this is the general modus operandi . Coming on their lawn care, they are not pricey costs are very reasonable but waht they do is not at all good. I had my lawn and many other friends I know who had their service last year all were unhappy with the service, but since they called I still agreed to go with them. I would say never to go with this company as not good people to deal with, better pay something more and get a good company
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?