This company did the countertops in my kitchen and a full kitchen renovation for my mom. It's run by a dad and son and the son, Vic was the one who worked with us. I would never, ever recommend this place to anyone. My countertops look good, but you can tell it's low grade as black marks randomly appear and it stains easily. This company sub-contracts their jobs, so there is no accountability to the time they show up. They also left several punctures in my walls when they brought the countertops upstairs and parked on my lawn. Vic's response was that he'd have the punctures fixed. My wife followed up with him a few times, promises to come were made, but no one has showed. No accountability. I let it slide. My mom's kitchen was to be done within 2.5 weeks. It finished after 7 weeks because Vic had no respect for my mom's time. As a businessman, he should be in contact with her, but she had to call him to find out when his sub-contractors would show up. He would provide times and they were always late or no-showed. When she would call him back, he wouldn't answer or make up excuses like his phone wasn't working or things got busy. He never apologized and took full advantage of a 75 year old. It's pathetic. Cabinets look good, but one of the cabinets was to go flush against the wall and because the wall wasn't straight, they couldn't do it. Now, there is a space between the wall and cabinet. This is something they should've realized when they did the blueprint. The backsplash was done terribly. The tiles were not evenly cut along corners and to fix the issue, they caulked it! Their contract stipulates to make your complaints within two days, which my mom did, but he could care less. When I followed up with Vic, I was told the job was done 'perfectly' although he never showed up to see it. He also said he 'feels bad for me' and to come to his workplace and he'll 'show me how to cut tile', by text. 7 weeks to do the job, 3 to get a pantry door. Sure, the guy making the door had COVID, but that's still between the 7 weeks. The day after the door was delivered, Vic was ready to get his money and called a total of 30 times (my mom wasn't available). When he showed up, he said it was B+ work, but we shouldn't complain because everything else was done well and that he threw in a spice rack and lazy-Susan (the LS was negotiated in the deal). He also said that 20 other homes had their backsplash done this way and no one complained. We would have to pay more to have the backsplash re-done. Reasoning with him is like reasoning with a 5 year old. He offered to give my mom $100 back and after counting the money, left without giving it to her because I argued with him. I can't complain about Kiru, the guy who did much of my mom's kitchen work. He's extremely hard working and seems like a great guy. He painted my mom's kitchen (paid separately) and I don't blame him for the cabinet/wall issue. He should have realized his tile cutting was bad and fixed it right away, but he didn't and ruined the backsplash. Vic is awful. He's a kid that doesn't know how to treat customers. Just pick up your phone, notify your customers of when work will be done and don't make up excuses. The worst thing you can do is no-show and make someone wait all day, for several days. You should also attend the worksites once in a while to see the work done, but it's clear he just wants his money ASAP. Take some accountability and don't mistreat the elderly. I believe in supporting local business, but with renovations, maybe you're better off going with a reputable company and save yourselves the headache. This is Dan by the way, in case it isn't clear.
- Approximate cost of services:
- $10,500.00